Refund & Cancellation Policy

Last updated: 2026-06-19

This policy describes how cancellations and refunds work for SteadyCron subscriptions. Because Paddle.com is the Merchant of Record for all paid plans, Paddle is the legal seller who processes and issues refunds. This page explains our policy; Paddle's buyer terms govern the actual transaction.

1. Cancellation

1.1 How to cancel

You can cancel your subscription at any time from inside the SteadyCron dashboard:

  1. Go to Settings → Billing → Manage subscription.
  2. Click "Cancel subscription" in the Paddle-hosted billing portal.
  3. Follow the on-screen confirmation steps.

Cancellation takes effect at the end of your current billing period. You retain full access to your plan's features until that date.

1.2 What happens to your data on cancellation

When your subscription ends, your account is downgraded to the Free plan automatically. Jobs and monitors that exceed the Free plan's limits are paused, not deleted. Your configuration is preserved; you can re-activate by upgrading. Your execution logs are retained per the plan window that was active when they were created (Free: count only; paid: per your previous plan).

You may delete your account at any time from account settings, which will erase your personal data subject to legal retention obligations (see the Privacy Policy).

2. 14-Day Refund Window & Exceptions

We want you to be completely satisfied with SteadyCron. In compliance with consumer protection regulations and Paddle's network requirements:

  • 14-Day Money-Back Guarantee: If you change your mind or are unsatisfied with your subscription, you are eligible for a full refund within 14 days of your initial purchase. Contact us at support@steadycron.com within this window to request a refund.
  • After 14 Days: Subscription fees are generally non-refundable once the 14-day window has passed, as services are provisioned immediately.
  • EU Right of Withdrawal: If you are an EU consumer, you have a statutory 14-day right to withdraw from this contract and receive a full refund, matching our global 14-day refund window.

3. Annual Subscriptions

Annual plans are discounted compared to monthly billing. When you cancel an annual subscription, the cancellation stops auto-renewal for the following year.

Access continues until the end of your current annual billing period, and no further charges will be made. Except as provided in Section 2 (14-Day Refund Window & Exceptions) or in the case of a confirmed billing error, fees paid for annual subscriptions are non-refundable.

Accidental Renewal Exception: If your annual subscription auto-renews and you did not intend to keep it, contact us at support@steadycron.com within 7 days of the renewal charge. If you have not used the service during those days (i.e., no job executions or heartbeat alerts triggered), we will request a full refund from Paddle on your behalf.

4. Paddle as Merchant of Record

Refunds are issued by Paddle, who is the legal seller of record for your subscription. To request a refund:

  1. Contact us first at support@steadycron.com — we will confirm eligibility and initiate the refund request with Paddle on your behalf.
  2. Alternatively, you may contact Paddle buyer support directly, referencing your subscription or order ID.

Once approved, refunds are returned to the original payment method. Timing depends on your bank or card issuer (typically 5–10 business days).

5. Contact for Billing Issues

For billing questions, unexpected charges, or refund requests:

We aim to respond to billing enquiries within 2 business days.